Privacy policy

Bestie Nail Co Privacy Policy

At Bestie Nail Co, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website, products, and services. By using our website and services, you consent to the practices described in this Privacy Policy.

POPI Disclaimer:

We respect your right to privacy and therefore aim to ensure that we comply with the legal requirement of the POPI Act which regulates the manner in which we collect, process, store, share and destroy any personal information which you have provided to us.  

Why we collect Personal Information:  We collect personal information in order to liaise with you telephonically, via our website or email so that we may:  1. Respond to any query or comment received from you;  2. Inform you of new offers;  3. Enable us to process, validate and verify information and requests for the supply of goods and/or services;  4. For the purposes for which you specifically provided the information; and  5. Generally to improve your experience on our website.  Processing of Information  We will share your personal information:  1. In order to comply with applicable law or with legal process served on our company;  2. In order to protect and defend the rights or property of our company; and   Security Measures  We will:  1. Treat your personal information as strictly confidential;  2. Take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;  3. Promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;  4. Provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable request; and  5. We will not retain your personal information longer than the period for which it was originally required, unless we are required by law to do so, or you consent to us retaining such information for a longer period.  

ALTHOUGH WE TAKE THE AFOREMENTIONED PRECAUTIONS IN PROTECTING YOUR PERSONAL INFORMATION, WE SHALL HOWEVER NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION IF OUTSIDE OUR REASONABLE CONTROL.  

Your rights  You have the right at any time to:  1. Rectify the Personal Information collected by us;  2. Object to the processing of Personal Information (subject to legislation);  3. Request the return or destruction of Personal Information (subject to legislation);  4. Lodge a complaint with the company.  The Personal Information processed by us is not routed/transferred to a third country or International organisation.  

1. Information We Collect

We may collect the following types of information when you visit our website or use our services:

1.1. Personal Information

  • Name
  • Contact information (email address, phone number)
  • Shipping and billing addresses
  • Payment information (credit card details, PayPal account, etc.)
  • Account credentials (username and password)

1.2. Non-Personal Information

We may collect non-personal information that does not directly identify you, such as:

  • Browser type and version
  • Operating system
  • IP address
  • Cookies and tracking technologies (see Section 4 for details)
  • Website usage data

2. How We Use Your Information

We use your personal information for the following purposes:

2.1. Order Processing

To fulfill your orders, process payments, and provide you with order updates.

2.2. Customer Support

To respond to your inquiries, requests, or complaints and provide customer support.

2.3. Marketing and Promotions

To send you marketing communications, including special offers, promotions, and newsletters, based on your preferences. You can opt-out of marketing communications at any time (see Section 5 for details).

2.4. Website Improvement

To analyze website usage, enhance user experience, and optimize our website's performance.

3. How We Protect Your Information

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, access controls, and regular security audits.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, collect non-personal information, and analyze website traffic. You can manage your cookie preferences through your browser settings.

5. Your Choices

5.1. Marketing Communications

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the communication or by contacting us at hello@bestienail.co.za.

5.2. Access and Correction

You may request access to and correction of your personal information in our records by contacting us at hello@b estienail.co.za

6. Disclosure of Your Information

We may share your personal information with third parties only for the following purposes:

  • Payment processing and fraud prevention
  • Shipping and delivery services
  • Legal obligations, including responding to lawful requests and government authorities

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. We will post any updates on our website with a revised effective date.

9. Contact Us

If you have questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

Bestie Nail Co Email: hello@bestienail.co.za