Refund policy
Thank you for shopping at Bestie Nail Co. We are committed to providing you with the highest quality nail products and accessories. If you are not entirely satisfied with your purchase, we're here to help. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities.
1. Return Eligibility
We want you to be satisfied with your purchase. To be eligible for a return, your item must meet the following criteria:
- Your purchase must have been within the last 30 days
- must be in original, unopened condition and,
- must be in original packaging
- you must also present proof of purchase.
1.1 Non-Eligible Items
Please note that we do not accept returns for the following types of items:
a. Sale Items: We do not offer returns on items purchased on sale.
b. Flammable Liquids: Items classified as flammable liquids are not eligible for returns due to safety regulations.
c. Perishable Items: Perishable items are exempt from returns.
d. Digital Downloads and Printed Media: We do not accept returns for digital downloads or printed media.
e. Instant Gel Manicure/Press On Nails That Have Been Opened & Used: We do not accept returns for press on nails that have been opened and used.
2. Return Process
To initiate a return, please follow these steps:
2.1. Contact Us
Before returning any item, contact our customer support team at hello@bestienail.co.za with the subject line "Return Request - [Order Number]." Provide the following information:
- Your full name
- Order number
- Reason for the return
- Clear photographs of the item(s) you wish to return (if applicable)
2.2. Return Authorization
After reviewing your request, our customer support team will provide you with a Return Authorization (RA) number. This RA number is essential for processing your return.
2.3. Packaging
Pack the item(s) securely in the original packaging, if available. Ensure it is in the same condition as when you received it, with all tags and labels intact.
2.4. Shipping
Return the item(s) to the address provided with the RA number. You are responsible for covering the shipping costs associated with the return. We recommend using a trackable shipping service to ensure the safe return of your item(s).
3. Inspection and Approval
Upon receiving your return, we will inspect the item(s) to ensure they meet the eligibility criteria. If approved, we will process your refund or exchange as per your request.
4. Refund and Exchange
4.1. Refunds
If your return is approved, we will initiate a refund to your original method of payment. Please allow 5-7 business days for the refund to reflect in your account. The timing may vary depending on your payment provider.
4.2. Exchanges
If you wish to exchange the item for a different product or size, please specify this in your return request. We will process the exchange once we receive and inspect your returned item(s).
5. Contact Information
If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact our customer support team at hello@bestienail.co.za
6. Changes to this Policy
Bestie Nail Co. reserves the right to amend this Refund and Returns Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the change.
By shopping with Bestie Nail Co, you agree to abide by this Refund and Returns Policy.